Website Care Plans
$99/month*
Daily protection + peace of mind
The essentials, handled with care.
Perfect for most service-based businesses and brochure sites.
- Daily backups
- Daily security scans + malware removal
- Spam protection
- Immediate updates for critical security issues
- Daily contact form interaction test
- Weekly visual and interaction checks (3x/week)
Monthly updates + performance includes:
- Plugin + core upgrades
- Database clean + optimise
- Image compression
- Uptime monitoring
- Maintenance report
Plus:
- One-click backup restore
- Priority support
- Plugin licenses (ACF Pro, Gravity Forms, and more)
- One 30 min support request (updates or other fixits)
- Discounted support rate: $130/hr
- Cancel anytime (2-month minimum)
$179/month*
All of Espresso + eCommerce protection
Great for online stores and sites where every click counts.
Includes everything in Espresso, plus:
- Real-time backups (critical for ecommerce sites)
- Broken link scanning + fixes
- Daily cart interaction testing
- 2 simple support tickets/month (max 30 mins each)
$259/month*
Everything you need to grow, supported by a digital partner.
For sites in growth mode and business owners who want a thinking partner, not just a tech fix.
Includes everything in Perfecto, plus:
- 5 simple support tickets/month (max 30 mins each)
- Twice-yearly brainstorm and strategy session with us: fuel your next big idea and align your web strategy with your business goals
Your site is built to perform. Let’s keep it that way.
*Prices are exclusive of GST
A high-functioning website isn’t “set and forget”—it needs regular care to stay secure, fast, and doing its job. That’s where we come in.
We offer three levels of ongoing support, so you can focus on your business while we handle the tech, updates, scans, and tiny-but-crucial details.

Why care about website maintenance?
Because a hacked site, broken form, or vanished page isn’t just annoying—it’s costly, stressful, and often totally preventable.
Website security: think locks, not luck.
Hackers don’t care how small your business is. If you’ve got a login page, you’re a target. Some want data. Others just want to cause chaos. Either way, without protection, your website’s like leaving the front door open with a welcome mat that says “try me.”
We put real security in place. That means daily malware scans, instant threat response, and smart tools that catch issues before they take hold. Nothing’s foolproof—but this is as close as it gets.
And honestly? Cleaning up a hacked site is expensive. Having to explain to your clients that your website is down… even worse.
Backups: your undo button for bad days.
Made a change you regret? Hit update and everything looks broken? It happens. That’s why we keep daily, automatic backups—ready to roll back at a moment’s notice. One click, and it’s like the glitch never happened.
Spam protection: we block the bots, not your inbox.
Spammers are relentless. You might still get the occasional weird pitch from an “SEO specialist” or the infamous Eric Jones—because once your email’s out in the world, it’s fair game.
But here’s the key: we do everything in our power to make sure your website isn’t the source of those messages. We lock down forms, test interactions daily, and block common vulnerabilities before they’re exploited.
You can’t control the whole internet. But with our protection in place, you’ll know your site’s clean, secure, and not adding to the noise.
Want to have us care for your site?
Contact Us NowCare Plan Questions
Should I update my own plugins and themes?
We’d really rather you didn’t. Our care plans include monthly plugin and theme updates, but it’s not just a click-and-hope situation. We back your site up, test updates, check everything’s working, and keep records so we can roll things back if needed.
If you update things yourself, we lose that version history, which means we can’t fix things as easily if something breaks. Big updates like WooCommerce get extra TLC from us as a separate task. Trust the process. It’s what you pay us for.
My website is down! What do I do?
First: breathe. Then check DownForEveryoneOrJustMe. to see if it’s just you. If your internet’s fine and the site is still down, shoot us a support ticket.
If it’s outside business hours, call your web host to check for outages or expired domains/SSLs. We’re often already on it thanks to our uptime monitor, but let us know anyway.
I got an email my website was hacked. What do I do?
Yikes. First, make sure it’s not a phishing scam—forward it to us and check with your hosting provider.
If it’s legit, we’ll restore a clean backup (we keep daily backups for this reason) and work with your host to ID the breach. If it’s deeper than WordPress, we may bring in a trusted third party to do a full clean.
Prevention is better than cure, which is why your care plan includes security scans and updates—but even Fort Knox gets tested now and then.
Why is my website loading slowly?
Usually it’s one (or more) of these culprits:
- Huge images that haven’t been optimised
- Too many external embeds (like YouTube or Instagram feeds, external forms or chat like Dubsado)
- Slow plugins or too many plugins
- Hosting that’s more tortoise than hare
We optimise a little as part of your monthly care, but if something’s still sluggish, we’ll investigate and can quote for extra cleanup if needed.
Can I get help with something outside of the care plan?
Yes! You can purchase additional support at our hourly rate or grab a maintenance package that includes monthly work time. Whether it’s content updates, plugin troubleshooting, or “please just fix this,” we’ve got your back.
How often do you run updates and maintenance?
We usually update client sites on the last Monday of the month, run security and performance scans, and apply fixes as needed. If anything looks off, we jump on it before it becomes a problem. Peace of mind? Delivered.
What’s included in a care plan?
Our standard care plan includes:
- Monthly plugin + theme updates
- Daily backups
- Uptime monitoring
- Security + performance scans
- 30 minutes of support time per month
- Priority troubleshooting
Want more? We’ve got add-ons and larger plans available if your site needs a little extra TLC.
What if I’m using your Plug + Play website builder?
Good question! Plug + Play doesn’t include ongoing support unless you purchase a care plan. You’ll get detailed setup documentation and video tutorials, but if you want us on hand to help, you can:
Add a care plan for $99/month+GST (includes 30 mins of support), or Purchase one-off support starting at $100.
What if I break something? (Asking for a friend…)
We’ll never say “we told you so.” Just let us know what happened and we’ll take a look. If you’re on a care plan, minor fixes might be covered. If it’s bigger, we’ll quote it before diving in.
Why do I need a care plan at all?
Think of it like a regular service for your car—you could skip it, but when something goes wrong, it’ll cost more and cause chaos. A care plan keeps your website healthy, secure, and running like it should, so you can focus on running your business (not fixing broken plugins at 11pm).
What happens if I get my site built by you but don’t choose a Care Plan?
Totally fine! You own your site outright, and you’re free to manage it however you like. Just keep in mind:
You’ll need to handle updates, security, backups, and maintenance.
This includes running plugin, theme, and WordPress core updates, monitoring performance, and restoring backups if something breaks.
You’ll need your own plugin licenses.
We provide plugin licenses (like ACF Pro, Gravity Forms, etc.) under our developer accounts only while you’re on a care plan. Once that plan ends, you’ll need to purchase and manage those licenses yourself to keep everything running smoothly and legally.
We don’t resell plugin licenses.
Plugin developers own their software and license terms. We respect that. Sharing or selling licenses is risky for both of us, and could put your site’s stability or future compatibility in jeopardy.
You’ll also need hosting and security sorted.
We can recommend hosts or help you migrate, but hosting is your responsibility if you’re not on one of our plans.
TL;DR: We’ll never trap you into ongoing support, but websites do require care. If you want to DIY it—go you! Just know there’s a bit of responsibility involved. And if you change your mind? Our doors are always open.
What happens if emails from my website aren’t getting through?
Form submissions and system emails (like order confirmations or password resets) rely on multiple tools playing nicely together: your website, your server, and your inbox provider. When one of those isn’t cooperating, things can go missing.
Here’s what we do:
- Set up your site to send emails using best-practice methods (like SMTP).
- Run daily interaction tests to make sure forms are working.
- Check email deliverability each month as part of your care plan report.
- Let you know if something looks off, especially if delivery fails, slows, or bounces.
Here’s what we don’t do:
- Manage your email inbox or DNS settings.
- Guarantee that your inbox provider (like Gmail or Outlook) will always accept or route messages correctly.
- Troubleshoot your server or third-party email setup.
If something breaks outside our zone, we’ll tell you. Clearly, in writing. It’s then your responsibility to follow up with your email host, DNS provider, or IT specialist. We’ll keep an eye on it and flag it again in future reports until it’s resolved.
You’ll never be left in the dark. But we won’t hold the flashlight and fix the power grid.